Privacy Policy

Effective: 25 June 2025

At Ampaura Australia Pty Ltd (“Ampaura Australia”, “we”, “us” or “our”), your privacy is important to us. We are committed to protecting the personal information you share with us and to handling it in a way that is secure, transparent, and respectful of your rights.

This Privacy Policy explains how we collect, use, disclose, and store personal information. It also outlines how you can contact us to access or correct your information, or to make a privacy-related enquiry or complaint.

We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs). Where applicable, we also comply with the Spam Act 2003 (Cth) when sending electronic communications.

1. The Information We Collect

We collect personal information to support our operations, communicate with our professional installer network, and provide technical and warranty support. We collect information directly from you when you fill out forms on our website, make an enquiry, apply to become an accredited installer, or communicate with our team via phone, email, or support channels.

The types of personal information we may collect include:

• Your name and contact details (such as email address, phone number, and postal address);

• Business-related details such as ABN, electrical accreditation numbers, or licensing information (for installers and partners);

• Records of your communication with us, including support queries or feedback;

• Information relating to your use of our website, including data collected through cookies and analytics tools.

Importantly, we do not collect personal information from the end users of our products — only from accredited installers and business partners who engage directly with Ampaura Australia.

2. How We Use Your Information

We use the information we collect for a range of purposes related to the delivery and support of our products and services. This includes:

• Assessing and processing installer applications and business enquiries;

• Providing sales, technical, and warranty support;

• Maintaining accurate business records and correspondence;

• Communicating updates about our products, services, or company developments;

• Managing participation in marketing campaigns, events, or promotions (where applicable);

• Improving the design, performance, and usability of our website;

• Complying with legal and regulatory requirements.

Where we send marketing communications, we do so in accordance with the Spam Act 2003 (Cth) and provide easy-to-access unsubscribe options in all electronic messages.

3. Website Analytics and Cookies

Our website uses cookies and third-party tools to improve your browsing experience and better understand how visitors interact with our content. These tools may include:

• Google Analytics – to collect aggregated data about website usage, traffic sources, and page performance;

• Meta Pixel (Facebook Pixel) – to measure the effectiveness of our advertising campaigns and improve their relevance;

• CRM and marketing integrations – to manage your interactions with us more efficiently.

Cookies are small text files stored on your device that help remember your preferences and enhance functionality. You can control how cookies are used via your browser settings.

4. How We Share Information

We treat your information with care and only share it when necessary to fulfil our business functions or legal obligations. We may disclose personal information to:

• Our third-party service providers, including CRM platforms and communication tools;

• Our global manufacturing partners, but only when required for warranty claims or technical issue resolution;

• Professional advisors or legal authorities, where required by law.

Where third parties store or process data overseas, we take reasonable steps to ensure your information is managed in line with Australian privacy standards.

We do not sell, rent, or trade personal information to third parties under any circumstances.

5. How We Store and Protect Information

Your personal information is stored securely in cloud-based systems managed by Microsoft 365. We implement technical and administrative safeguards to protect against unauthorised access, misuse, or loss of data. Access to personal information is restricted to authorised staff who need it to perform their duties.

While we take all reasonable steps to protect the personal information we hold, no method of transmission over the internet or method of electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we are committed to continuously improving our practices and responding promptly to any risks that arise.

6. Access, Correction, and Your Rights

You have the right to request access to the personal information we hold about you. You also have the right to ask us to correct or update any of your information that you believe is inaccurate, incomplete, or out of date.

To make a request, or to ask a question about how your data is handled, you can contact us using the details below. We aim to respond to all queries within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

7. Contact Us

If you have a question, concern, or complaint about the way your personal information has been handled, please contact:

Ampaura Australia Privacy Officer
Email: admin@ampauraaustralia.com.au
Subject: Privacy Enquiry

We take privacy complaints seriously and will work with you to resolve any concerns as quickly as possible. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most recent version will always be published on our website. We encourage you to review this page periodically to stay informed of how we manage your personal information.