Our purpose
We exist to make our installers successful.
Everything else follows from that one sentence. It is why we do not install and do not compete for your job. It is why we built Designer instead of handing you a spreadsheet. It is why there is an electrical engineer and a qualified electrician you can ring, rather than a ticket queue in another timezone.
Our values
What we want to be known for
These are not internal wallpaper. They are the things we would like customers, installers and partners to say about us when we are not in the room. If we are getting it right, these are the words you would use.
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The kind of people you want on site
We show up prepared, grounded and professional, and we take pride in how we represent ourselves and the people we work with.
We are down to earth, practical and easy to work with, and we understand the realities of being an installer. We are trusted on site because we are reliable, straightforward and good to deal with. Ego and poor behaviour are not tolerated.
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We are built for installers
Our focus is on installers, first and foremost.
We are accessible, engaged and on the installer's side. We work as one team, removing barriers and friction rather than creating them. We support installers in the real world, and we make decisions with their success front of mind.
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We listen and act
We want feedback, and we act on it.
We encourage feedback and respond with urgency and intent. Listening matters, but action matters more. We stay close to our installers, respond quickly, and adapt our approach based on what actually matters to them.
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Accountability matters
Accuracy and responsibility are imperatives.
We value accuracy and take responsibility for outcomes, not excuses. We are clear about our commitments and we follow through. When things do not go to plan, we own it and we fix it.
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Open, honest and always improving
We do not pretend. We improve as we go.
We are authentic and transparent in how we work and how we communicate. We are open about where things are at, we stay curious, and we keep improving based on real world experience.