We would rather hold less of your information than more. If we do not need it to quote, design, supply or support your system, we try not to collect it. This page sets out what we do collect, why, who sees it and how to get it back or corrected.
Last updated 31 August 2026
Ampaura Australia supplies commercial, industrial and residential battery storage, and the software that designs and runs it.
This policy covers ampauraaustralia.com.au, the Ampaura Connect and Ampaura Designer platforms, and any dealings you have with us by phone, email or in person.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Our annual turnover sits below the three million dollar threshold at which the Act applies automatically, so strictly speaking we are not required to. We comply anyway. If we are going to ask a business for twelve months of interval data and the address of their site, the least we can do is handle it to the standard a larger company would be held to.
Your name, email address, phone number, company and postcode. What you are trying to achieve. Anything else you choose to tell us in a message or on a call.
Electricity bills and half hourly interval data for the site. Meter and tariff details, and details of existing solar, batteries or other equipment. Site photographs, single line diagrams and switchboard details where you send them.
Interval data describes a site, not a person. Where it can be linked to a named individual, for example a home battery enquiry, we treat it as personal information.
Account details for the people you authorise to log in. Operational data from the system: state of charge, dispatch, alarms, meter readings and performance against the documented baseline. Records of what was changed, by whom and when.
Where a system is installed at a residence, operational data can indicate patterns of occupancy. We treat it as personal information in that case and hold it accordingly.
Pages you viewed, roughly where you were, what browser and device you used. How you arrived, including any campaign tags and advertising click identifiers. Cookies and similar technologies, set out in our Cookie Notice.
We do not sell personal information. We do not trade in it.
Only where it is needed to do the job.
Our HubSpot instance is hosted in HubSpot's Australian data region, so customer records and form submissions stay in Australia.
Webflow, which hosts this website, stores data in the United States. Before we disclose personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
We will only send you marketing where you have asked for it or where you would reasonably expect it because you are a customer. Every marketing email carries an unsubscribe link, and we act on unsubscribes promptly, as the Spam Act 2003 (Cth) requires. You can also ask us to stop at any time by emailing admin@ampauraaustralia.com.au.
We hold personal information in access controlled systems and limit access to the people who need it. No system is perfect, and we will not pretend otherwise. If we suffer a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
When we no longer need personal information, we destroy it or de-identify it.
You can ask for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong. Email admin@ampauraaustralia.com.au. We will respond within 30 days. There is no charge for asking, though we may charge a reasonable cost for retrieving a large volume of records, and we will tell you before we do. If we refuse access or correction we will tell you why in writing.
If you think we have mishandled your personal information, tell us first. Email admin@ampauraaustralia.com.au and mark it "Privacy complaint". We will acknowledge within 5 business days and give you a written answer within 30 days.
If you are not satisfied with our answer you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
We will update this page when our practices change, and the date at the top will tell you when it last changed. If a change materially affects how we handle your information we will tell you directly.
This policy is written to be read and understood. It is not legal advice and it has not been settled by a lawyer. If anything here is wrong or unclear, email admin@ampauraaustralia.com.au and we will fix it.